TaxAssist Accountants offers expert guidance during the COVID-19 pandemic

The UK’s largest network of small business specialist accountants ensures its franchisees continue to lead the way.

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The TaxAssist Accountants network, which looks after over 76,000 independent businesses across the UK, is proud to be delivering expert advice, tools and guidance to help support this vital sector through these difficult times.
 
Realising accountants would play an intrinsic part in helping to explain the many support measures rolled out by the Government, the TaxAssist Support Centre has ensured every franchisee has the resources they need to effectively communicate with and assist their clients.

Daren Moore, Group Commercial Director at TaxAssist Accountants, explains: “Very early on, we recognised we needed to set up a dedicated TaxAssist COVID-19 Action Group. “It produces a daily news update to each franchisee, highlighting the latest announcements and examining the finer detail of the Government’s help measures.

“Feedback received from the network has been fantastic so far, with many praising our pro-active approach and our depth and quality of resources, which has allowed them to offer an enhanced service to their clients, who are desperately looking to them for clarity and guidance. We have also written a letter on behalf of our network, urging the Chancellor of the Exchequer to reconsider some of the measures he has put in place to support certain sectors, and attended a virtual meeting with the Small Business Commissioner at the Department of Business and Industry, where we represented the views of our network.”

TaxAssist Accountants has developed a “Our franchisees have reported that they have been inundated with queries and have been incredibly busy helping and reassuring their clients. In turn, the Support Centre Technical Helpdesk Staff (all now working from home), have recorded a record number of calls from franchisees accessing our team of specialists,” said Daren.

“We have helped franchisees produce videos to enable them to engage with their clients and we have produced videos about the support and grants available, as well as running a series of webinars for both franchisees and clients, covering the latest position and practical guidance.”

Lloyd Evans, who owns TaxAssist Accountants practices in Kingswinford, Wolverhampton and Halesowen, said: “The constant messages we receive from clients is one of thanks for the regular updates they receive, which they greatly value. These communications bring us ever closer to our clients and supports the huge volume of telephone calls we are all making at this time.”

<a knowledge-hubs="" coronavirus"="">If you would like to contact TaxAssist Accountants to request an online chat with one of our Accountants, please call 0800 05 23 555 to discuss your needs.

April 2020

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